Help & FAQ
Welcome to our site - we hope you will find it easy to use.
This site enables you to create your own account, have a look at the state of your account and to access and repeat your previous orders. You can log in using your own user name and password.
If you have any questions refer to our Ordering Information or our FAQs on this page which will answer many questions you may have.
If you have any problems using the site please contact us on email@example.com or phone us during office hours, Monday to Friday 9.30-5 on 020 8671 2166.
Frequently Asked Questions
1. What is the minimum order? What is the value of a carriage free order?
Our minimum order is £150 ex VAT carriage free. Orders under £150 are accepted only in special circumstances. Carriage is then charged at £5.00.
2. Can I order cards in any quantity?
The default order quantity is 1 but you can change that when you order each product. The minimum order quantities are:
Greetings cards - 6
Postcards - 10
Mugs, Calendars and Fridge magnets - 3
3. What is the price of our products?
Prices are shown for each product when you have logged in as a customer.
4. Can I change my order one I have submitted it?
No. If you want to make any changes to an order that has been submitted you have to either ring our office on 020 8671 2166 or email us on firstname.lastname@example.org as soon as possible after you have submitted your order
5. I am having difficulty in logging in. What do I do?
Check that you have your login details correct. Your username is your Customer reference code that can be found on any old invoice. Your password is your postcode unless you have changed it to something else. It is not case sensitive. If you are a new customer go to the ‘Ordering Information’ tab for information. If you still have problems contact our office on 020 8671 2166.
6. How do I order from overseas?
You can order online from overseas or through one of our distributors. See ‘Ordering Information’ section for further information.